LEGAL
Vorkies Ltd ("Vorkies", "we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and our mobile apps (the Vorkies customer app and the Vorkies Provider app). We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Vorkies Ltd is the data controller for personal data processed through our platform. Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Data Protection Officer: dpo@vorkies.com
Information you give us: your name, email address, mobile number, date of birth (to confirm you are 18 or over), address and postcode, profile photo, photos you attach to jobs and chat messages, the messages you send through the app, reviews you write, and job details. Providers also give us identity, licence and insurance documents, and bank details for payouts. Information collected automatically: your approximate or precise location while you are using the app (only with your permission, and never in the background), your push notification token, and technical data needed to keep your account secure. Payment card details are entered directly with Stripe and are never stored by Vorkies. Our apps do not contain advertising or analytics trackers, and our website uses a single cookie that remembers your chosen language.
We use your personal data to provide and maintain our platform, match customers with providers, process payments and payouts, verify provider identities, send codes and notifications you need, provide support, keep the platform safe (including reviewing reports of abuse), and comply with legal obligations.
We process your data under the following legal bases: Contract (to provide the services you ask for), Legitimate interests (to keep the platform secure and prevent fraud), Consent (for precise location, push notifications and photo access, which you can withdraw in your phone settings), and Legal obligation (such as tax and accounting records).
We share data only as needed to run the platform. Customers and providers see each other's relevant details for a job (for example name, photo, ratings, and messages). We use service providers who process data on our behalf: Stripe (card payments, provider payouts and identity checks), Twilio (text message codes), Apple, Google and RevenueCat (provider credit purchases), Expo (push notifications), ImageKit (image hosting), Google (maps and translation of website text), our email provider, and our cloud hosting providers (Render and Neon). Some of these providers are based outside the UK. Where personal data is transferred outside the UK, we use the safeguards UK GDPR requires. We also share data with law enforcement or regulators when required by law. We do not sell your personal data.
We keep your data while your account is active. You can delete your account in the app (Profile, Delete account) or by following the instructions at vorkies.com/delete-account. Your account is deactivated immediately and you can restore it by signing in again within 28 days; a provider's unused credit balance is kept during that period and is lost afterwards. When the 28 days end, we permanently remove or anonymise your name, contact details, photo, address, identity and bank details, and delete your chat messages. We keep payment, receipt and dispute records for up to 6 years to meet tax and legal obligations; they are no longer linked to you personally. Reviews you wrote remain on the platform shown as written by a deleted user.
Under UK GDPR, you have the right to: access your data, request rectification, request erasure, restrict processing, data portability, object to processing, and withdraw consent. Contact us at privacy@vorkies.com to exercise your rights.
Vorkies is for people aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a child has created an account, contact privacy@vorkies.com and we will remove it.
We use appropriate technical and organisational measures to protect your data, including encryption of data in transit and access controls.
For privacy-related queries: Data Protection Officer, Vorkies Ltd, 71-75 Shelton Street, London, WC2H 9JQ. Email: privacy@vorkies.com. You may also lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
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